F. A. Q's Frequently. Asked. Question's
How do i become a Member?
- It's very easy just click here, A member will get sneak previews of the
new designs, Exclusive members only offers, and goss from the ByF
world.
How do i place my order?
- It's easy, From the range tab select the product you'd like to buy, than click "Add to cart" button to place your order and continue shopping.
- Any personal information given to By Famous Pty Ltd, ACN: 068 958 441
- Will be protected. Any Personally Identifiable Information will not be disclosed to any third parties.
- In order to protect customers to the fullest extent.
- By Famous Pty Ltd, does not see or store your credit card information at any time.
- All credit card transaction are handled by PayPal on their secure servers using the latest SSL encryption.
- Paypal is the world's #1 online payment provider.
- When it comes to enter your payment details, you will be taken to a Paypal's secure server.
How
do I pay for my order?
- We only accept
Credit/ Debit Cards & Pay Pal as a form of payment, and payments only accepted through
PayPal.
- The charge on your
statement will appear as " By Famous Clothing".
Do we accept International orders and what currency is used?
- Yes we do. We ship to customers all over the world, we accept all currency, the advertised currency on site is Australian Dollar (AUD).
ByF Tee sizes.
- Small - Armpit to Armpit 49cm, Top to Bottom 67cm
- Medium - Armpit to Armpit 52cm, Top
to Bottom 70cm
- Large - Armpit to Armpit 55cm, Top
to Bottom 73cm
- Extra Large - Armpit to Armpit 58cm, Top
to Bottom 75cm
ByF
Tee is out of stock. Will you be getting more?
- No. Our tees are
printed in limited quantity editions. Click here to view current range.
How do I cancel or make changes to my order?
- If you need to make changes to your order, please click here. (Orders will not be changed once they have been packed and shipped).
How do I add items to my order?
- We don't store your details, so you will have to create a new order for the additional items.
How long will my order take to arrive?
- Once you received a shipping confirmation email, your order has been dispatched.
- Australian Orders takes 1- 3 business days to be delivered. (via Registered Australian Post)
- International Orders can take up to 2 weeks to be delivered. (via International Registered Post also Shipments can be delayed at country borders, customs, or other destinations along the way.)
What can I do if I haven't received my order yet?
- Check the order confirmation email from PayPal, Make sure it was shipped to the correct address.
- There is always the chance of postal service delays, so if your order has not arrived in the time frame, please allow a couple of extra days just in case.
- If all else fails, click here to contact us.
How much is delivery fee?
- Courier/Postage, shipping and insurance will cost 20% or $9.95 per item order, to all our clients world wide, and this is an additional charge on top of the products ordered.
What is your Return Policy?
- If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit.
- All returns must be made within 21 days of placing your order.
- We don't accept returns or exchanges after the 21 day period.
- Click here to contact us for returns,Let us know what you're returning and why.
- Please let us know if you would like to return your item(s) for an exchange or refund.
- You'll be responsible for the shipping charges associated with sending the return back to us.
- We will email you with this cost.
- If you're asking for an exchange, we'll send your replacement item(s) at no charge.
- If the item(s) you request is not available when the return is processed, we will let you know.
- If you're asking for a refund, all refunds we be processed via PayPal. Less shipping cost.
- All returned items must be in the original condition the way you received them.
- We will let you know, once we have received your item(s), and the return has been approved.
- We do NOT accept worn or washed items. If they are, they will be sent back at your expenses.
- Returns can take 10 business days to be processed from once we receive them, Keep in mind - shipping time.
Why
has no one has responded to my enquires?
- For all enquires, there is a 72hr business
day turn around time.
- If you sent an email
and you haven't heard back from us, feel free to send a follow up email,
please click here.
How do I become a stockist?
- All retail stores carrying By Famous clothing must first become an accredited stockist.
- To apply to become a stockist, please click here and tell us about your store.
- Click here for Accredited stockist.
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